The aircraft maintenance industry (Technology analysis)

The aircraft maintenance is about the desires and fulfillment in the industry when there are no errors being reported or realized. The industry always strives at excellence and accuracy technologically to provide safe air transport. This is seen through the ever-improving aircraft technology and the innovations made are better today than the yesterdays.Advertising We will write a custom research paper sample on The aircraft maintenance industry (Technology analysis) specifically for you for only $16.05 $11/page Learn More Any mistake made will result in a dangerous act and deaths of the occupants. Such instances are nightmares in the industry. It is through technology that knowledge is derived that helps in the safety in the industry, thus preventing any future disasters. Aircraft technology should be developed with the highest technology in the land at any time in order to be efficient and proactive in the industry. Aircrafts should be unique and ever-c reative industry. The aircraft maintenance schools should be practical in nature in order to expose the learners to the challenges they expect while handling an aircraft. The maintenance facts programs should be simple, cheap and readily accessible by a company. This will assist in reducing the chances of reported errors and harmonize the plans of safety management system. The program should be customized by every country or organization in order to maximize the benefits. The Federal aviation has been in the forefront in providing information relating to the human factors. There are more information required that’s assist in the aircraft maintenance from the recently posted by the European Aviation Safety Authority. The Transport Canada has also availed information relating to human factors to world users to promote safety across the globe. This information can be utilized by the three countries in improving their technology of their aircrafts. This helps in attaining the rel evant information that is missing in the respective countries in order to fast track the aircraft maintenance. Poland Poland has an ancient aircraft industry seen as from the 20th century. It has not been easy for the industry to develop but through challenges and learning from it. The industry at one time went down for few years then it grew again. This was due to the victorious restructuring that were made in the country.Advertising Looking for research paper on aviation? Let's see if we can help you! Get your first paper with 15% OFF Learn More This saw the growth of the aircraft productions due to its demand. The technology that was utilized was high and thus, it attracted many other countries to utilize their own. This is proved by the availability of operation four different aviation-engineering centers. The country is well known for the productions of various airplanes. They are the leading as well in the maintenance of these aircrafts. The technology they use i s superior and commands a large percentage share of the market globally. They produce various parts and accessories of the aircraft. Most of the country’s productions are exported to various countries such as USA, Venezuela, Greece and Italy. Others include Canada, Spain, and Germany among others. With technology, come benefits (Wooldridge 73). The employment is high in the country due to outstanding performance in the industry. The recent changes witnessed in the country are due to the accession to the European Union. This has led to tremendous changes being made in the civil aviation industry in Poland. As a result, there has been tremendous increase in the number of passengers using their space. They have all the equipments necessary to be utilized in the sector as far as the maintenance is concern and the care giving to the users (Woodward and Andrew 64). The Poland aviation industry is highly developed and thus many airlines outsource their repairs and maintenance servic es. The main reason for the outsourcing is the technology used which is high, service provision is excellent and the costs are readily affordable. The country should also collaborate with Venezuela, Turkey, USA, Germany and European Union (Walsh and Mark 37). Venezuela The country began the use of the aircraft as early as 1920 when the military established a base with the help of France. France provided them with all the equipments and the technicians necessary for the establishments to be complete. The technology they attained was extremely practical and weighty that they came up with the G-3 with one engine and the G-4 with the twin engines. The World War II destabilized the industry due to insufficient spares to be used to maintain their aircrafts (Graham 26).Advertising We will write a custom research paper sample on The aircraft maintenance industry (Technology analysis) specifically for you for only $16.05 $11/page Learn More Due to these challeng es, Venezuela came up with various innovations that has seen its advancement in the industry globally. This led to the utilization of the technology and electronics in all the various parts of applied knowledge. This finally resulted in the vertical and horizontal integration of the specified technology. It settled on the creation of the highly innovative designs, outputs and the flight ability (Marrett 65). The aviation industry in the country was now well established and very competitive globally. It is through this technology that it has made Venezuela a nation with its self defense mechanism when it comes to war. It has various aircrafts which are used specifically in war and training. They light and fast hence can strike without being easily noticed. This is because of the technology used in the manufacture and maintenance. All the training session by the students are done using the fast rate aircrafts. This helps in exposing them to a highly completive and techno-vast industry . The standards set are high hence beneficial in equipping them with the relevant knowledge, therefore fast racking their creativity (Szezepanik 62). Venezuela aircraft maintenance is outsourcing various services including the materials from Germany, France and Italy (Nath 2009). The country should also collaborate with Poland, Turkey, France, Italy, Germany, China, and Russia (Crans 63). Turkey Turkish airline is a living testimony of the advancement of technology in use in the sector. The maintenance of these aircrafts is done by highly skilled and techno-surf individuals who want nothing but the best globally. The technology they use is of great significance to other countries. This explains why they are maintaining the aircrafts for other counties. The industry has developed so much due to highly motivated engineers and pilots who adapt very fast to the ever-changing world technologically. Turkish airline has since its inception, been utilizing the maintenance services from the Turkish people and their technical abilities. The companies advancement is due to the strive for them to be efficient at all times and giving excellent services to the potential customers. The Turkish airline has also been able to acquire a substantive market share; this has made it possible for them to even overcome the competition that is experience globally (Cali 18).Advertising Looking for research paper on aviation? Let's see if we can help you! Get your first paper with 15% OFF Learn More Turkey is highly respected globally and sort after country in its own highly skilled and up to date aircraft technicians. They are able to equip an aircraft with the use of the latest technology. Most other countries utilize the services that the Turkish airline enjoys. It is important that turkey does not outsource its services and materials in the production and maintenance of the aircrafts. Instead, many other nations seek their assistance in producing and repairing the aircrafts. The country should partner with France, Italy, Poland, Venezuela, and USA in order to exchange the best services for maximum growth (Graham 39). Works Cited Cali, Philip. The Polish Air Force’s Conversion to the F-16: Emergence from the Soviet  Legacy. Ft. Belvoir: Defense Technical Information Center, 2005. Print. Crans, Berend J. H. Aircraft repossession and enforcement: practical aspects. Austin, Tex.: Wolters Kluwer Law Business, 2010. Print. Graham, Ian. Aircraft. Mankato, Minn.: Smart Ap ple Media, 2009. Print. Marrett, George J. Testing death: Hughes Aircraft test pilots and cold war weaponry. Westport, Conn.: Praeger Security International, 2006. Print. Nath, Ravinder. Aircraft Repossession and Enforcement: Practical Aspects (Internation Bar Association). Kluwer Law International, 2009. Szezepanik, Ryszard. Assessment of the Efficacy of Polish Air Force Engines for Life  Extension vis-a-vis Technology and Practices Prevalent in other NATO Countries. Ft. Belvoir: Defense Technical Information Center, 2003. Print. Walsh, Patricia, and Mark Adamic. Aircraft. Chicago, Ill.: Heinemann Library, 2001. Print. Woodward, Kay, and Andrew Woodward. Aircraft. North Mankato, MN: Smart Apple Media, 2006. Print. Wooldridge, Edward. Carrier warfare in the Pacific: an oral history collection. Washington: Smithsonian Institution Press, 1993. Print. This research paper on The aircraft maintenance industry (Technology analysis) was written and submitted by user Sons of the Tiger to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Maquiladora essays

Maquiladora essays What role does maquiladora play in the development of a country? Why is this phenomenon seen as a new phase in capitalist development? Is this a reasonable claim? The role that the maquila plays in the development of a country is an interesting topic to discuss. To understand the role that maquiladoras play, one must first gain an understanding of the original purpose of the maquila. Then, by studying the evolution of the maquiladora to a big manufacturing base, one may have a better understanding of how this type of firm may lead to the development of the host country. In the first section, I will discuss the origination and development of the maquiladoras. In section two, I will provide the opinions of some economists and their insights as to how the maquiladora has affected developing countries. The third section deals with capitalism and how maquiladoras play a role in the development of a capitalist economy. In section four, I will discuss my opinions on the arguments that I h ave presented. The final section will include some concluding remarks. Now, let us familiarize ourselves with the maquiladora. The word maquiladora is derived from the Spanish verb maquilar, which means to mill wheat into flour. Farmers would mill wheat into portions and then give a portion to the miller; this portion was called a maquila. As time passed, the word maquila became associated with manufacturing, assembly and packaging processes that were carried out by someone that was not the original manufacturer. In todays economic world, the word maquiladora stands for a special type of company in Mexico (Maquila Overview 1). The component that makes the maquiladora different from any other manufacturing plant is that they are allowed to import raw materials, equipment, and parts needed for assembly, and export the finished good to the United States on a duty free basis (Maquilas 1). The first maquiladoras were bu...

Science as the Prominent Segments in Human Life Assignment - 1

Science as the Prominent Segments in Human Life - Assignment Example It is difficult to think about an area in human life for which science and technology have not contributed to assist or improve. But it is essential to moderate the importance of Science in many areas of human life if considering that sometimes, experience dominates over Science. For instance, Business is an area where experience plays a vital role rather than science in determining success, even if Education within this area is giving great importance to the theorization of concepts in Business. Business science is mostly taught in academic subjects. Master of Business Administration (MBA) is accepted as the worldwide course which dealt with the essentials of business science. It deals with mainly the essential theoretical knowledge required for starting and maintaining a business successfully. It always provides general ideas which quite often may not be enough in real business scenarios. The students are getting mainly theoretical knowledge and understanding of the business through such courses. But the application part and skills development can be accomplished only through practical experiences. Most of the individuals, irrespective of the workers, clients or customers may come from different socio-economic and political standards and hence the knowledge about different communities, societies, political systems, ethnic groups, environment, etc are essential for a new entrepreneur. Business science may not give many ideas about such things to a student. For example, Dubai, however the difficulties it is currently facing, is a place where a lot of foreigners are working together under one roof. An MBA degree holder graduated from India or China may not feel comfortable if he happens to work in Dubai initially.  

National Culture and Financial Systems Essay Example | Topics and Well Written Essays - 2250 words

National Culture and Financial Systems - Essay Example Based on the findings of this two-part study, the writer will draw conclusions and make inferences on the subjects. This will include an examination of important elements and aspects of culture and its consequences on the national, firm and individual levels and specific implications for the two countries in the quest. â€Å"Culture is the full range of learned human behavior patterns† (Taylor, 2009: 85). Culture refers to the patterns that are generally accepted in a given community. These behavioral patterns dictate what is right and what is wrong in the community. Hence, culture defines a framework of what is acceptable and what is not acceptable. Another definition put forward by the Center for Advanced Research on Language Acquisition states that â€Å"culture is a shared pattern of behaviors, interactions, cognitive constructs and affective understanding that are learned through a process of socialization† (2012). This means that culture relates to a number of preferences and patterns that are common in a community because the social structures of the community have accepted them and they transmit them to other people. Culture clearly defines the social system of a community and sets a clear framework for what is right and what is wrong. Organizations take inputs from the environment, process them into outputs which they offer to customers. Customers are products of the society. Hence, customers are influenced by the norms, values, and culture of the society. Due to this, cultural analysis is an important aspect of business success. Thus, a business must undertake an analysis of culture in order to succeed. It can be demonstrated on the national, firm and individual level.

APP assignment6 Assignment Example | Topics and Well Written Essays - 500 words

APP assignment6 - Assignment Example hey’s uses the batch process is shown in the division between the processing of cocoa beans, roasting the beans, making the chocolate liquor, and so on. In a way, Hershey’s also uses the assembly method because it employs mechanized fixed production arrangements to produce the same goods. The special hulling machine that takes out the nib or the inside of the bean from the shell is one example of automation used by Hershey’s in its production. Automation regulates the speed of different related activities that are carried out in step (Wilson & Hill 23)—roasting the beans, producing chocolate liquor, mixing milk-sugar and chocolate liquor, mixing cocoa butter with chocolate crumb, conching, cooling the chocolate, then packaging. Hershey’s chocolate making is continuous, not intermittent. Continuous refers to a form of production that operates continually with no irregularities or repeated pauses. In the continuous production method, products are generated continually according to demand estimate (Wilson & Hill 37). Hershey’s mass produce chocolates or manufacture chocolates on a massive scale for selling and supplying. The company does not produce in accordance to customer’s orders. The production method of a chocolate industry is largely determined by the demand projection. The features of a continuous production method that are demonstrated by the Hershey’s chocolate making system are as follows: process production is continuous; mass production; the products are generated on fixed quality criteria; and the products are generated in forecast of demand. If Hershey’s wants to open a new manufacturing facility in the U.S. Midwest it has to consider several factors. First is the availability or accessibility of resources or raw materials. The company should make sure that its facilities are near to a source of cacao. If these facilities are not located near to such sources, then the cost of transportation and sourcing will cut down the company’s

Reviewing Waiting Time and Customer Satisfaction in a Service Process

Reviewing Waiting Time and Customer Satisfaction in a Service Process Purpose The purpose of this paper is to present a literature review that highlights major findings from empirical research examining the impact of waiting time on customer satisfaction within various service settings. Design/Methodology/Approach The paper examines the results of past studies that have manipulated specific service settings (layout, fillers, surroundings, resources) and attempts to identify variables that cause less dissatisfaction in a service process. Findings A large number of studies reveal negative influence of waiting time on customer satisfaction. Future research proposals seek to identify the degree of satisfaction in a service delivery process. Originality/Value The review highlights a range of implications drawn from the studies that will be of value to service organization managers who face high customer dissatisfaction and low repeat customers. Keywords Service delivery process, Customer service quality, Customer satisfaction, Waiting time Paper type Literature review Introduction The performance of a service delivery system is inversely proportional to the degree of customers contact (Chase, 1982). The more the customer close to the service system, the longer the customer waiting times in the service delivery system. This cost of longer waiting times in the system can be attributed to (i) the customer walking away from the system and join somewhere else(ii) the customers decision not to come back again in the future and(iii) the customer passing negative experiences to near and dear ones like family and friends. Many studies emphasize the relationship between customer satisfaction in a service process and their loyalty (Anderson, 1994; Dick and Basu, 1994; Fornell et al., 1996; Selness, 2001; Mittal and Kamakura, 2001; Olsen, 2002). The cost of these behaviors by the customer is very difficult to calculate but definitely the sales will go down with each unhappy customer as the cost of retaining a satisfied customer is less than a newly acquired customer (Reic hheld, 1996). According to Lovelock and Gummesson (2004) time plays the central role in most of the services processes and they recommend giving more attention to improving the customers understanding of how they perceive, budget, consume and value time. Many studies focus on the relationship between waiting time and customer satisfaction in a service process (Hui and Tse, 1996; Pruyn and Smidts, 1998). Thus the customers satisfaction can be regarded as the bridge between operational performance of the service firm and subsequent impact on the behavior of the customer towards the service firm. In this study we are trying to understand the factors responsible for dissatisfied customer in a service environment and how it can be minimized through proper and timely allocation of resources in the service process system. Literature Review Waiting Time Time has commonly been regarded as a significant component of the total cost of a transaction, making customers aware that their time is most valuable (Anderson and Shugan, 1991; Jacoby et al., 1976; Kellaris and Kent, 1992). Past research has suggested various dimensions of time that include: pace, urgency, sequencing, separation, scheduling, duration, punctuality, flexibility, linearity, synchronization and present and future time perspectives (Ballard and Seibold, 2004; Owen, 1991; Moore, 1963, Lauer, 1981). The waiting time problem has become an important part of service providers priorities as todays customers are becoming intolerance to waiting time in a service process. Further, consumers do not evaluate service quality solely on the outcome of service, but they evaluate it on the basis of service delivery process and time is the most important factor for evaluating customer satisfaction in a service process (Davis and Vollmann, 1990; Friedman and Friedman, 1997). Additionally waiting tine is the deciding factor for service evaluations for many consumers as they value time more than ever. It is also important to notice in which stage the customer is feeling dissatisfaction in a service encounter. According to Dube-Rioux et al. (1989), the service encounter has three phases: pre- process, in- process and post- process. Research has shown that there is causal effect of service stage, as mentioned by Dube-Rioux (1989), and service delays on consumers reaction to waiting (Hui et al., 199 8; Dube et al., 1991; Dube-Rioux et al., 1989). Dube-Rioux et al. (1989) argue that service delays were less unpleasant than service entry or service exit waits as Hansen and Danaher (1999) showed that service exit exerts a significant effect on consumers perception of service quality and post purchase behavior. Waiting is considered a negative experience from both the economic as well as psychological perspective. Further waiting time is often used as a substitute for cost. The waiting time is an important component of customers overall evaluation of the service (Peritz, 1993). Also the amount of time they spend while checkout from a store influences the overall satisfaction level of the customer (Katz, Larsen, Blaire and Larsen, 1991). Further, research has shown that long waits have a negative effect on customer satisfaction (Chebat and Filiatrault, 1993). Waiting time is often regarded as a waste of time (Leclerc, Schmitt and Dube, 1995; Schwartz, 1975; Rafaeli, 1989; Hui and Tse, 1996; Sheu et al., 2003) and has been described as frustrating boring and irritating (Hui and Tse, 1996; Katz et al., 1991). According to McDonnell (2007), anger and frustration are more likely to happen at bank branches and financial institutions than many other service contact points. Further, research has shown that many consumers dislike waiting in a queue which results in a negative service quality evaluation (Krentler, 1988; Kumar et al., 1997; Houston et al., 1998; Ho and Zheng, 2004). The consumers waiting experience has the direct influence on the perception of service quality (Soloman, Bamossy and Askeggard, 1999). For, wait is considered as a wait prior to being served. Apart from income and price, time is considered as a constraint in consumer purchasing choice (Becker, 1965; Umesh et al., 1989). Many researchers have tried to solve waiting time by providing various strategies like waiting time fillers such as increase of front line employees, video display, news updates or waiting time guarantees (Kumar, Kalwani and Dada, 1997), but failed to eliminate the waiting time dissatisfaction completely. Music can play an important role in reducing dissatisfaction levels for consumers waiting in line (Steve and Oakes, 2008). A waiting time has four dimensions: Objective, subjective, cognitive and effective: Davis and Vollman, 1990;Katz et al., 1991; Taylor, 1994) advocate that objective waiting time is the elapsed time as measured by a stop watch by the customer before being served. The subjective waiting time is the perceived waiting time by the customer (Hui and Tse, 1996; Pruyn and Smidts, 1998). The cognitive waiting time is the customers evaluation of the wait as short versus long (Pruyn and Smidts, 1998), being (or not being) acceptable, reasonable and tolerable (Durrande- Mpreau, 1999). The affective aspect of the waiting time is the emotional response to waiting like irritation, boredom, frustration, pleasure, stress, happiness etcà ¢Ã¢â€š ¬Ã‚ ¦ (Taylor, 1994; Hui and Tse, 1996; Pruyn and Smidts, 1998). However the perceived waiting time is different from objective waiting time (Barnett and Saponaro, 1985; Hirsch, Bilger and Heatherage, 1950; Hornik, 1984). The effect of waiting time on customers perceptions of customer satisfaction relates positively to the wait to the customer and moderated by the reason for the wait (Nicole and Tony, 2006). Also the perception of waiting time is affected by anxiety level and queue length (Hornik, 1984; Maister, 1984). The wait dissatisfaction in a service process can be lowered if the overall service meets the customers expectations. Customers are willing to wait if they anticipate benefits through the consumption of a service (Zeithaml et al., 1993). Customer Satisfaction Customer satisfaction is of utmost importance to the service providers and scholars (Babin and Griffin, 1998; Oliver, 1999) in todays highly competitive business environment. Customer satisfaction is conceived to be part of an overall model of customer behavior (Bearden and Teele, 1983). One such model presented by Oliver (1980) is shown in the figure below (Figure 1). The Role of Satisfaction in a Customer Behavior Model Expectations à ¢Ã¢â‚¬  Ã¢â‚¬Å" Performance à ¢Ã¢â‚¬  Ã¢â‚¬Å" Disconfirmations à ¢Ã¢â‚¬  Ã¢â‚¬Å" SATISFACTION à ¢Ã¢â‚¬  Ã¢â‚¬Å" Attitudes à ¢Ã¢â‚¬  Ã¢â‚¬Å" Intentions à ¢Ã¢â‚¬  Ã¢â‚¬Å" Future Behavior Figure 1 Sasser et al. (1978) identify three different models by which customers evaluate overall satisfaction with a service. These are: One overpowering attribute A single attribute with threshold minimums for other attributes A weighted average of attributes According to the expectancy disconfirmation model, satisfaction/ dissatisfaction is a function of expectations and disconfirmations of the consumer (Oliver, 1980; Oliver and DeSabro, 1988). According to Davis and Heineke (1998), customers reaction to waiting in line can color his/her perception of the service delivery process. Further, customer satisfaction is affected not just by waiting time but also by the customers expectations or attribution or determination of the causes for the waiting(Bitner, 1990; Churchill and Suprenant, 1982; Folkes , 1984; Folkes, Koletsky and Graham, 1987; Maister, 1985; Oliver, 1980; Shostack, 1985; Taylor, 1994; Tom and Lucey, 1995; Tse and Wilton, 1988). Also in a service delays, the stage in which a delay occurs within a service encounter affects customer evaluations of the service quality (Dube et al., 1989;, Hui et al., 1998). The overestimating of waiting time by the consumers (Hornik, 1984; Katz, Larson and Larson, 1991) leads to more dissatisfaction as customers perception of waiting time increases, the satisfaction tends to decrease (Katz et al., 1991). Customer satisfaction is inversely related to waiting time (Davis and Maggard, 1990); that is the longer a customer waits, the less satisfied or more dissatisfied he/she becomes with the service process. In their study on two stage service process, they found that customer satisfaction is more affected by the initial wait of the customer prior to entering the service process, than it is by subsequent waits in the process. Their study was supported by Sasser, Olsen and Wyckoff (1978) and Maister (1985).Davis and Maggard (1990) suggest management to devote extra time and resources toward initial stage of the wait. This priority is necessary because a dissatisfied restaurant customer tells fifty other people about his/her dissatisfaction (Lyth and Johnson, 1998). Parasuraman et als (1985) study on relationship between waiting time and perceived service quality has been widely accepted by the research and industry communities. The gap between the perception and expectation for waiting experience determines the customer satisfaction with waiting (Maister, 1985). Davis and Vollman(1990) argue that in most of the service operations, customer expectations and satisfaction with respect to waiting time are dependent on many factors including: The customers prior experience, the number of customers in the service facility, criticality of time to the customer and other distractions, intended or otherwise. According to Hornik (1984) consumers often inclined to overestimate time spent on waiting and the delay can influence affective reactions (Dube-Rioux et al., 1989; Hui and Tse, 1996; Taylor, 1994). Prior research suggests that crowding at the service process also affects the customers satisfaction (Eroglu et al., 2005; Michon et al., 2005). That means a perception of extremely un -crowded and extremely crowded environments at the service area lead to lower customer satisfaction. This means the service managers should allocate human resources wisely when the crowd is low. Conversely, more number of service personals should be devoted when the crowd is very high. Taylor (1994) argues that customers anger and their evaluation of punctuality affect the overall performance of a service process. The customers satisfaction with wait is also influenced by customers perception of service providers social justice(Larson, 1987) that is whether the provider is adhering to first come first serve basis or not. Piyush et al. (1997) argue that the customer satisfaction in wait is also influenced by the waiting time guarantee provided by the service providers. Customer satisfaction in a retail setting has been linked to a number of important outcomes, including sales performance, customer retention and loyalty (Darian et al., 2001; Wong and Sohal, 2003; Gomez et al., 2004; Anselsson, 2006; Martenson, 2007). Apart from retail, the customer satisfaction is a prerequisite for other customer service outcomes including customer retention and customer loyalty, sales/profitability and market share for many organizations (Hackl and Westlund, 2000; Reichheld, 1996) as losing a customer result in the cost associated with replacement of that customer (Reichheld and Sasser, 1990). According to Anderson et al. (1994) the customer satisfaction is positively related to the profit of the service provider. Additionally, the role of service satisfaction is believed to directly shape a customers long term relation with the service provider (Gronroos, 1984). The waiting time can be distracted with the help of television sets, newspapers, magazines, wall posters etcà ¢Ã¢â€š ¬Ã‚ ¦ as filled time appears to pass more quickly than empty time (McGrath and Kelly, 1986). This can be applied to reduce the waiting dissatisfaction but not to enhance the customer satisfaction as superior waiting experiences will, in turn, enhance customers overall satisfaction with the service provider. Information provided in case of delay (Hui and Tse, 1996; Antonides et al., 2002) and the characteristics of waiting environment (Pruyn and Smidts, 1998) determine the customers waiting time satisfaction. According to Maister (1985) any information regarding delay can reduce the uncertainty of wait and reduce the overall stress level of the customer. As mentioned by Baker and Cameron (1996) the service environment influences the affective aspect of the waiting times. Also Pruyn and Smidts (1998) show that perceived attractiveness of the environment positively influences the affective response to the wait and service satisfaction in addition to the appraisal of the wait. But satisfaction with the information provided in case of delays influence waiting time satisfaction more than waiting environment satisfaction (Frederic and Nathalie, 2007). The customers waiting time can be influenced by making the service environment comfortable as possible (Baker and Cameron, 1996). Future directions for research Since the current study focuses on the influence of waiting time on customer satisfaction at various stages of the service transformation process, the exact degree of satisfaction is unclear from the study. Davis and Maggard (1990) argue that in a two stage service process, stage one requires priority where customer waits before being served. Future research is required to assess the degree of priority in the various stages of service process.

Native American Literature :: Native American Literature

Native American Literature Spending this semester reading Native American Literature, really brought me to make comparisons to my past experience. I think in each story, there was always something significant that seemed similar to my life. There were stories that had similar connections, and as I read them, I put my mind to connect what the author was saying and to what I remember from my life and make a connection. Actually, I thought every story was good and well to understand. For the most part, the story that really brought my attention and that made a connected to my life was reading Indian Education by Sherman Alexie. Somehow as I read this story, I understood what the author was saying. The story Indian Education is a story about the author explaining his childhood in school from grade to grade until he graduated. It explains in detail from his first grade till his twelfth grade. It shows how his personality changes as he grows and how things differ in perspective. It's like what we went through in our childhood. From remembering that bully in first grade till having your first date in eight grade. I really thought of my experience and made a few comparisons. I believe I went through the same things the author did. For instance, in his first grade the author writes how he used to get picked by the other Indian kids, and how they used to take his glasses and tossed them around. I remember once two of my ex friends chasing me and taking my glasses and ended up damaging them. I remember hating my second grade teacher because she would always punish me for talking back to her. She had this ugly face, and i hardly looked at her when she talked to me and that made her mad. As you can realize, being a child, it's just fights and games. Not caring about anything, until the consequences come. Sherman Alexie does a good job how his life changed from his childhood, and maturing in his years to come. For example, in his ninth grade, he tells how after a basketball game, he passed out after several drinks in a dance. His friends carried him to the hospital and saved him. I remember getting drunk, in which I wasn't suppose to, but those hard shots of liquor and beer, made me fall to the ground a couple of times.

Culture Wars And Cultural Democracy Essay

Given that culture wars is a conflict of different cultures for example the traditional and the progressive, it is therefore safe to say that it has been present for a long time and will continue to be present for a long time to come. This is because there will always be conflicting cultures based on the various aspects of society like age, background and so on. It is important that people learn to deal with the culture wars for them to be able to live together despite their differences. Culture wars are a social problem and cultural democracy is required to deal with them. The major issues causing the culture wars currently will be discussed expansively and the various ways that they can be dealt with. Cultural democracy will also be discussed and how it will assist tin the future in the culture wars. As time progresses, the way in which the society deals with the cultural differences changes and the concern they have in the society changes with each generation. In the past, religion was a major issue alongside class and race. Although these are still issues of concern, there has been a shift towards other areas (Nolan 1996). Currently there are cultural wars based on politics, different denominations when it comes to religion, technology and its impact on the society, politics and how it deals with the social problems, the media and what should be allowed for general viewing and also the moral values of the people to name but a few. Cultural democracy allows people to practice what they believe in whichever society they are in and hence may tend to be seen as the only solution to the wars that are present in all societies of the world. Religion, technology, gender, media and the morality concept are very interesting and will be discussed in this paper and their role in the present day culture wars. Initially, the religion factor was based on whether one was a protestant or a Roman catholic but it has changed to which denomination one belongs to. However despite the denomination one may belong to, the value of religion has diminished over time especially among the developed countries whereby few people belong to any religion. This has led to bans in certain areas on the use of religion in schools and other public institutions (Zimmerman 2002). Religion is also being used to determine who is a terrorist and who is not especially in America since the bombings that occurred. Since the terrorists were Muslims, anyone belonging to the Islamic faith became a suspect since then. It also determines whether one will get into political office as was demonstrated in the campaign for American presidency with President Barrack Obama having his opponents propagate that he was a Muslim so that he may lose some followers. To avoid losing the seat he had to clearly show that he attends a Christian church and is not a Muslim. When it comes to technology, there is a conflict of how much technology is safe to use and how much is not. The major bone of contention is the issue of privacy since people no longer have privacy because all their data is stored somewhere in government files from medical records to the daily activities. While some people are against so much intrusion in their lives, others argue that it assists in keeping the society safe in view of the increased rate of crime. Although crime would reduce if it were possible to keep constant reliable surveillance, not many people would prefer the safety if it costs them their privacy especially in the homes. The media is another aspect of culture that has been a source of much conflict. When it comes to providing information, the media is the major informant of the society. However, some of the media sources will provide false information or speculated information in order for their form of media to make sales. This is therefore misleading the general population on what is happening in order to make profit. They betray the trust of the people and make the lives of others very difficult if the information provided is about an individual especially the prominent figures. The media especially the television is blamed for the many vices currently in the society. A lot of violence is depicted in the television and the children tend to think it is real and may actually go ahead and imitate what they see with the result being tragic outcomes. Constantly viewing the horrific scenes with blood, fatal wounds and constant death tend to diminish the horror of it thus desensitizing people on such issues. It becomes almost normal for someone to shoot another and wound them without being affected in any way. The media is also used in spreading culture and it usually shows western culture as superior to other cultures (Trend 1997). The younger generation is easily influenced to copy what they see as modern and this more often than not brings about a conflict between them and the older generation. One generation tries to conserve the culture as it has always been while another is trying to imitate what they tend to see as progressive. This disregard of culture brings about much conflict between the two generations. Gender is another important aspect of culture wars. The role of a woman in society in particular has led to a lot of conflict with the changing times and the women liberation. Women were initially supposed to be subject to men and their wishes and do everything to make the men happy. They would stay at home to nurture the family while the men provided everything that was needed and therefore the women were at their mercy. Nowadays, women do not stay in the house waiting for the men to provide and instead go out and get employment from which they earn and provide for the family. This change in roles brings about conflict when a man still expects the woman to play the role of a nurturer and cater to all his needs while the woman has been out working just as hard as the man. The woman in such a situation is therefore expected to play the role of a provider and that of a domesticated worker and nurturer. In other situations it is completely forbidden or the woman to try and take over the role of a man and should stay at home and show a good image of a man who is able to provide for his family. This is not acceptable to a woman who has gone through rigorous education and training to get to where she is and this causes conflict in the society. The final aspect of culture wars to be discussed here is the issue of morality and how it’s meaning changes with time. The most interesting issue her is the same sex marriages and relationships. In most traditional cultures and religions, homosexuality is forbidden and to practice it is going against all laws of nature and society. In present times however, some churches are even conducting wedding ceremonies and appointing church leaders who are homosexuals and this has caused a great division especially in the churches. The homosexuals are busy trying to get accepted in a society that is busy condemning them and their way of life. This causes conflict between the two groups of people that at times leads to physical harm individuals from either side. Cultural democracy therefore is seen as the only way to solve these problems. Taking its meaning to be the acceptance of the differences in culture, (Trend 1997), then it becomes obvious that for all people to be able to live with each other comfortably in the future, cultural democracy has to be embraced. It allows all people to practice what they believe in without fear that they will be punished or criticized for doing so. People are also more accepting to others when others are accepting to them without trying to change their way of life. Since it is impossible to get all the people to think alike especially in America where there are many different cultures represented in the society, there has to be a way that all people are able to live together and accept each other. Cultural diversity is to be celebrated and not ridiculed while attempting to change those from other different cultures. The only way this can occur is by embracing cultural democracy which allows all people to live in harmony while giving each other space to practice the culture that they have embraced. With increased technology that makes it possible for culture to travel far and wide, acceptance is the only way for the future (Nolan 1996). Although the position is that cultural democracy is the only way for the future, there are misgivings about it. As explained by Langa (2004), it started a long time ago and is oftentimes used to mask what is really going on. In the case of gender, very few women are given positions of leadership when compared to the men. People will change according to the situation as was seen during the world wars with women taking up the work of men but when the men came from the war everything was expected to go back to what it was before. Egocentrism is assumed to be ingrained in an individual and thus it is hard to assume that people will just ignore what they have been taught. However since these differences cannot be ignored, the only way that the society will be able to resolve these culture wars is by accepting each others presence without trying to change their way of life. The acceptance allows people to recognize the good in other cultures and appreciate the differences without necessarily trying to imitate or change it. Therefore, the only way for the future is to embrace cultural democracy and by so doing reduce the culture wars because there is no competition of cultures. References 1. Langa H. , 2004, Radical Art: Printmaking and the Left in 1930’s New York, University of California Press, California 2. Nolan J Jr. (ed), 1996, The American Culture Wars: Current Contests and Future Prospects, University of Virginia Press, Virginia 3. Trend D. 1997, Cultural Democracy: Politics, Media, New Technology, State University of New York Press, Albany 4. Zimmerman J. 2002, Whose America: Culture Was in Public Schools, Harvard University Press, Cambridge

Foundations of psychology Essay

(a) Conceptually, reasoning is characterized by various attitudes, emotions, feelings or even assumptions. These are the psychological factors that occur psychologically as parameters that help to develop a logical conclusion in ones reasoning. Rationality in reasoning is what yields a final resolution. However, such reasoning is brought to a state of imbalance in which the different assumptions, feelings and attitudes tend to shape the outcome responses. Perhaps however, each of the attributes could be controlled by aspects of various stimuli that respond to the three stage of classical conditioning. Initially, an aspect of anxiety of wanting to create some reflective thinking occurs. This is because of the desire to come to a logical conclusion of the problem held in the reasoning. The unconditioned stimulus before the reasoning was to arrive at a phenomenon based on the results of the reasoning. The driving force then throws an imbalance in the cognitive state of the brain senses with a basic aim of arriving towards an imperative solution based on the foundations of the question in the reasoning. A state of confusion occurs basically due to inability of making the correct choice of solutions. The solution should be independent of the external environment. Additionally, the choices to the solution also consider that reasoning may have various solutions. However, a conflict exists between the set of decisions alternatives due to the inability of making the most rational decision instantly. However, the principles of classical conditioning help to develop various stimuli corresponding to the various decision alternatives. Each stimulus (like a defensive censor) evokes one another to finally reach at an equilibrium consensus which the cognitive personality chooses as the best decision variable (Anne, 1999) A state of ambivalence follows the above stage of confusion. Ambivalence develops from the emotional perceptions and seeks to give a feeling of no specific inclination in any of the decision alternatives persuaded in the reasoning process. This is however a defense mechanism since it denies the strong efforts of strong feelings in the decision alternatives thus lessening the probable pain which one would have encountered in decision making (Michael, 1977) (b) Role of memory in reasoning The human memory is an important element in cognitive reasoning. Memory is what aligns the different aspects involved in reasoning to yield a correspondence between one another. The attitudes, feelings and assumptions ought to be construed in a dimension that brings reflective ties to one another. Memory can be said as the pivot entry between the functional relationships in all elements that define reasoning. The fundamental scope of reasoning is comprised of various complimentary processes that depend on one another. The philosophical and psychological standpoints have pinpointed on memory and reasoning as working in an integrated system and none can replace one another. Memory acts as an object that brings a tie and conjoins the various independent processes that are involved in the process of reasoning. It is also the object that provides subjective interactions and explorations among the wide scope of the cognitive processes to arrive at a balance of interest which is the defining choice/decision variable of the reasoning process (Thomson, 2001) Conceptually, the association that exists in human reasoning is brought about by the organization and content interaction of the human memory. It helps to bring about a scope of interpretation about the various processes that are involved in the human cognition. Consequently, memory is influential as a trajectory object for the integration of the various processes in the reasoning processes that finally strikes a balance in the choice of decision to follow. (c) Obstacles in reasoning There are various obstacles that could hinder the process of effective reasoning. These include; Mental entrenchment: This is a situation that occurs when the mind is framed in models that represent various problems, problem contexts or perhaps the possible procedures for use in solving a particular problem. When a person involved in reasoning has entrenched mind sets, they may develop methods that creates a solution to the problem in question but which does not provide the most optimal and effective solutions to such problems (Mark, 2007) Either, functional fixedness is an obstacle in effective thinking/reasoning. This case arises when an individual who has an ability of doing specific things extends such methods in creating the decisions in reasoning. He is unable to develop methodologies that addresses a certain problem in question but rather has to refer to what models his/her mind (Mark, 2007) Stereotypes: Stereotypes are those fundamental generalizations that are unsupported by rationality held by the members within a certain setting or the contemporary society. Stereotypes could be learned during childhood. Individuals accustomed to various senses of stereotypical thinking always make generalized choice and decisions in their reasoning process. Negative transfers: This is the condition when the procedures that are to be used in solving a current problem occurs in the future as harder problems that are perhaps unsolvable. This is a contrast of positive transfer that implies the former process for solving gone problems make the current problem easy to solve. These obstacles are highly involved in obstructing the critique of critical and effective thinking by bringing the wrong illusions and impressions in the reasoning process. (d) Types of reasoning involved in the experience Generally, there are various reasoning involved in an experience. Each differs in terms of flow of precepts and hypothetical developments. The process of reasoning within the given set of experience is important in giving the rationality behind the choice of one decision at the expense of the others. However, various types of reasoning are used in the reasoning process. These include; Abduction: This is the process through which a hypothesis statement about an experience is made. It seeks to formulate the fundamental scope of levels with which such a problem/experience occurs and the possible influential factors behind it. The cause and the effect reasoning: This is the mode of reasoning which seeks to relate the starting point of an experience or a problem of interest. It involves establishing the causes and effects and then trying to relate how each affects one another or how each is related to the other. (Manktelow, 1999) Comparative reasoning: This is the reasoning precept that seeks to draw a comparative analogy by comparing and relating one thing with the corresponding alternative. It then seeks to strike a balance of stability between such relationships. Deductive reasoning: It is the reasoning that involves establishing the generalized parameters and then moving towards a drive in the specific rules. Inductive reasoning: This is that which involves establishing the specific parameters and then driving towards the generalized rules. (e) Methods of enhancing effective reasoning in this experience. Critical thinking is that which goes beyond logical reasoning. It is that which works towards scrutinizing arguments by support of empirical evidence. Enhancing reasoning is a combination of various tools that promote the cognitive precepts of the human brain. These include; Physical exercise: Physical exercise is highly supportive in the functionality of the brain. A functional brain is a brain that has the cognitive power of critical and effective reasoning. Taking physical exercise helps to refresh the nervous system whose central context is the brain faculty (Robert, 1991) Taking adequate sleep: It is of necessity that a person takes enough sleep that brings relaxation to the reasoning and thinking autonomies. The mind set that could be infiltrated by sleep and stress is prone to inadequate reasoning. Various decisions by the human reasoning can only be ploughed in by a sober and a relaxed cognitive personality. Neurofeedback process: This is the process through which the precepts of human reasoning are controlled by reflecting back to what presumes a certain reasoning obligation. It is the sensational process of developing a raw feedback to the mind that causes fatal relaxation before engaging into fresh models of reasoning (Anne, 1999) Avoiding reasoning distracters: This is achieved through adequate payment of attention. Though a complex pattern involved in the brain function, it can be ensured by the proper payment of attention to the reasoning process that would then help to withdraw all possible abstractions and therefore driving towards concrete decisions. Reference Anne, T (1999) Critical Reasoning in Ethics. London, Routledge Manktelow, K (1999) Reasoning and Thinking. London. Psychology Press Mark, R (2007) The Psychology of Reasoning, London, Routeldge. Michael, S (1977) Reasoning. New York, McGraw Hill Robert, A (1991) Practical Reasoning. London, Routledge Thomson, A (2001) Critical Reasoning: A Practical Introduction. London, Routlege

Political Candidates essays

Political Candidates essays For eternity many Americans have fought for the same equal opportunities. A better job, a nice living environment, a better education, and a danger free America for them and their children. All this is a realistic goal to have, especially if you are an American trying to obtain this opportunity. During the 2004 campaign both the democratic and republican party are promising Americans these opportunities. However still may never be able to obtain such easy goals. Applying power, authority and influence to the valued things that support the public good, will produce the quality of life a society desires. In the present day, citizens in the United States demand certain valued things such as welfare, education, safe streets and healthcare. Through politics, citizens can apply their power in many different ways to get the things they want. Power is the ability to get someone to do something they may or may not want to do. Through the use of or the application of coercion, persuasion, manipulation and negotiation, power is used to influence the system. Every time election year rolls around we begin to hear the usual complaints of how politics is morally corrupt. It typically means we get to see the superficial image-oriented campaigning, negative attacks against one's opponent, and the thirty-second spot commercials that interupt our favorite program. Experts note that the rates of political participation in the United States, as measured by the percentage of elligable voters who register and actually cast their ballot, has been dropping for years, in part due to the fact that citizens are disgusted with the conduct of political campaigns. The overall impact of such politics is undermining the intelligence of the American populous by turning political campaigning into a childlike power struggle. Both the Democrats and Republicans have reverted to a state of guerrilla media warfare. World War I, World War II, Vietnam War, Korean Wa...

Analysis of the Ancient Pyramids Term Paper Example | Topics and Well Written Essays - 2250 words

Analysis of the Ancient Pyramids - Term Paper Example Although the perfection achieved by these men are still difficult to achieve even with today’s modern machinery and technology, the point the pyramids make is that human ingenuity, dedication and hands-on personal attention is still unequaled by the other machines that we make. Bibliography: Crozat, Pierre. â€Å"Origin of the Materials.† Engineering of the Pyramids. Paris: 6th Congress of Scientific Systems, 2005. Print. Levy, Janey. The Great Pyramid of Giza: Measuring Length, Area, Volume and Angles. New York: Rosen, 2005. Print. Romer, John. The Great Pyramid: Ancient Egypt Revisited. Cambridge: Cambridge GP, 2007. Print. Student name Instructor name Course name Date Analysis of the Ancient Pyramids at Giza Although only the top portions of them were left exposed above the desert sand 100 years ago, the ancient pyramids of Giza have long been structures that inspired wonder and puzzlement among those who knew of them. Built in an area of the world in which there are few building materials, including rock or trees, the stone pyramids were constructed with a level of precision placement that remains difficult to reproduce even today despite our advances in mechanical lifting technology and modern equipment. Once they were fully exposed to the modern world, the size of the pyramids fully revealed the tremendous achievement reached by the ancient Egyptians. The architectural feat accomplished coupled with their awe-inspiring size have made the pyramids object lessons for modern architects and others as they struggle to understand how and why these structures were created and how they have managed to persist throughout the centuries. Although we have created some very impressive structures in the modern age, it remains true that the Great Pyramid is one of the taller manmade structures on earth, standing as tall as most 50-story skyscrapers (Russell, 2005). This pyramid, and its attendant structures discovered on the Giza Plateau, is old enough to receive a mention in the Bible and impressive enough to have been included as one of the original seven great wonders of the world - the only one to still survive today. The pyramids, especially the Great Pyramid, are worthy subjects of architectural study because of how their construction, composition and style communicate the political, social and spiritual practices of the people that built them, demonstrating the ever-important link between architecture and society. Any study of the Great Pyramid should start with an analysis of the amazing technical details inherent in the structure. Surveys done on the pyramid have revealed that the length of each side of the structure is equal to all of the other sides almost exactly with the greatest difference in measurement equal to less than 1.75 inches (Levy, 2005). This same survey indicates that the base of the pyramid is almost perfectly level. It is hard to imagine how such a massive structure could have been created to such precise measurements in such a way that they would still hold true today, more than 4,000 years after it was constructed, and all without modern surveying equipment, earth movers or other advances in machinery. This is especially difficult to understand when one considers that the building blocks used for the pyramid

Family Medical Leave Act Research Paper Example | Topics and Well Written Essays - 1250 words

Family Medical Leave Act - Research Paper Example The employees should meet the 1250 minimum working hours under their current positions, as well, to gain eligibility to have the leave. The law outlines the procedure for the acquisition of a leave under the act. An eligible qualified employee for the leave files a thirty-day advanced request for leave. The acceptance of the request filed by the employee depends on the employer’s receipt of the required documents for approval. There is a provision for eighteen days for the return of certification healthcare forms from a qualified healthcare provider. Non-compliance with the provisions outlined in the procedure amounts to non-approval of the request for the leave. At the end of the leave, the employee brings a notification, from the health provider, stating the position of the employee to return to duty. The notification shall provide, where need be, restrictions that the employee should consider in relation to the execution of duty. The notification submission is a day before the employee returns from the leave. The FMLA covers a number of categories of employers in various sectors. It covers employers who have fifty or more than that number of employees under their service. It covers state employers. Also covered in the act are local government employers. The later does not have any provision of the minimum number of employees (Alexander & Alexander, 2005). Under the law, there are provisions that allow employees to who is eligible to take work leaves. The employees’ right to take twelve weeks to leave should have its basis on the various reasons stipulated therein, within any period of twelve months. The circumstances, under which the break can be granted, include the birth of a child. An employee also has the right to a work break within twelve months period to take care of a newborn. The law also provides for work breaks for employees for reasons of placement of a child, by the employee.